Bosses of Manchester’s mental health crisis care are appealing for people who have experience of their service to help them make important improvements.
National research suggests more than 80 per cent of people who use crisis care are unhappy with their treatment.
Manchester Mental Health Charter Alliance (MMHCA) say changes are urgently needed and they want service users and their carers to explain what differences they would like to see.
The research, commissioned by NHS North, Central and South Manchester Clinical Commissioning Groups , includes questions like “What barriers or difficulties have you found when seeking urgent help?” and “Have you felt stigmatised by your mental illness?”
A spokesman for the MMHCA, which was set up three years ago, say most members of the group are service users themselves and they want to work together with the council and CCGs to improve the future of mental health services in the city.
He added: “The Charter Alliance is determined that the voices of Manchester mental health service users and carers will be heard in unity so that the mental health service providers and those that fund these services will listen.
“The survey and interviews are being conducted by mental health service users.
“It’s a way of really engaging with them, people feel more comfortable knowing they’re talking to someone who really understands.
“The CCGs are really behind this as well.”
The survey has separate sections for service users and carers.
A national survey by the Care Quality Commission (CQC) found 86pc of adults have been unhappy with their treatment in crisis care.
Craig Harris, director of Commissioning and Quality for Manchester CCGs, added: “We commissioned Manchester Mental Health Charter Alliance to develop this project as it is a user-led group. The aim is for group members to listen and gather experiences of people who have used crisis care across the city.
“There is great value in the lived experience, knowledge and skills of these service users and how they are able to listen to others who may also share the same experiences as them. The survey feedback will be used to develop crisis care services and Manchester CCGs are looking forward to receiving the final report later in the year from members of the group.”
The surveys will be available online until August 31. The findings will then be presented to the commissioners, who will take action to improve the services based on service user and carer feedback.
To take part in the service user survey visit www.surveymonkey.co.uk/r/J965NST .
For the carer’s survey go to :_