More than a third of staff also say they wouldn’t recommend working for the service, survey reveals
One in four workers at Manchester’s mental health trust would not recommend the care to their loved ones, an official survey shows.
A quarter of staff at the Manchester Mental Health and Social Care Trust said they would not recommend it to their friends or family, according to the first NHS Friends and Family Test.
More than a third of staff who took part in the survey also said they would not recommend it as a good place to work.
But bosses at the trust say patients are happy with the service. They have embarked on a listening exercise to hear staff views. Less than half of the staff – 747 out of 1,717 – took part in the survey.
A trust spokesman said: “Whilst we are looking to improve our staff Friends and Family Test scores, we can see that 51 per cent of staff who completed the test would recommend the trust to friends and family if they needed care or treatment.
“We also know that our service-users and in-patients are happy as they consistently praise our services and staff members in a range of surveys.”
The Friends and Family Test was introduced in April to allow NHS staff to give feedback on services based on recent experience.
Staff are asked how likely they are to recommend their NHS service to friends and family who need similar treatment or care and whether they would recommend it as a place to work.
The survey is conducted every three months, with the first results covering April to June this year.
A spokesman for the Manchester Mental Health and Social Care Trust said its service received the highest overall score for all mental health trusts in one question area in a recent community mental health survey by the Care Quality Commission.
He said: “Our own exit surveys have been positive during the last two years. Out of almost 2,500 completed surveys, 94 per cent of service-users rated the overall quality of the care they had received as either good or excellent.
“In recognition of the need to work with our staff to improve their view of working within the trust, we have embarked onto the Listening Into Action programme, where staff are being empowered to make improvements and to further develop engagement.
“We are encouraging as many staff members as possible to take part in the next survey to gain a better reflection of views.”
Credit: Manchester Evening News :
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